gbajr's Privacy Policy

1. Introduction & Scope

gbajr is a trusted online sports betting and casino platform for users in Bangladesh. When you use our platform to enjoy our services, some of your personal information is shared with us. This privacy policy describes in detail our commitment and approach to collecting, using, storing, and protecting that information.

This policy applies to the gbajr website (gbajr.lat), its mobile version, and all related digital services. By creating an account or starting to use our platform, you are considered to have read and agreed to all terms of this privacy policy.

2. Types of Information We Collect

gbajr may collect various types of information in order to provide you with our services. These are described below by category.

2.1 Identity Information

• Full name and username
• Date of birth and age verification details
• Email address
• Mobile number
• Current address
• National ID (NID) or passport number (for KYC verification)

2.2 Financial Information

• Deposit and withdrawal history
• Payment method details — bKash, Nagad, Rocket, or Upay mobile number
• Transaction amount and time
• Account balance and bonus history

2.3 Activity Information

• Gaming history and betting records
• Platform usage time and duration
• Preferred games and categories
• Session details and login history

2.4 Technical Information

• IP address
• Device type, operating system, and browser details
• Cookies and similar tracking data
• Referral source and website navigation data

3. How We Collect Information

gbajr collects your information through the following methods.

• Directly provided information: Information you provide when creating an account, updating your profile, or contacting support.
• Automatic collection: Through cookies, log files, and similar technologies while you are active on our platform.
• Transaction processing: Through the payment gateway when you complete a payment.
• Verification process: From documents submitted during KYC (Know Your Customer) or age verification.
• Customer service interactions: During conversations with you via live chat or email.

4. How We Use Your Information

We use the information we collect only for the following legitimate purposes.

• Account management: Creating, verifying, and managing your account.
• Service delivery: Processing betting, gaming, and financial transactions.
• Security: Preventing fraud, complying with anti-money laundering rules, and protecting your account.
• Customer support: Responding to your questions and resolving issues.
• Bonuses & promotions: Providing relevant offers and rewards.
• Responsible gaming: Monitoring your gaming behaviour and offering support where needed.
• Legal compliance: Meeting applicable legal and regulatory obligations.
• Service improvement: Analysing user experience and developing the platform.

5. Sharing & Disclosure of Information

gbajr does not sell, rent, or commercially share your personal information with third parties. However, information may be disclosed in the following limited circumstances.

5.1 Service Providers

We work with trusted third parties for payment processing, technical support, and gaming software supply. These service providers receive only the information necessary for their specific role and are required to follow our privacy standards.

5.2 Legal Obligations

We may be legally required to disclose information in response to a court order, judicial process, or lawful directive from a government authority.

5.3 Fraud Prevention

Information may be shared with relevant authorities to prevent fraud, scams, or illegal activity.

6. Data Protection & Security

gbajr uses industry-standard technology to protect your personal and financial information. Our security measures include the following.

• SSL encryption: All communication between you and our servers is encrypted using TLS/SSL technology.
• Data encryption: Sensitive data stored on our systems is protected with high-level encryption.
• Access control: Only authorised staff can access the information they need.
• Security audits: Regular security reviews and testing are conducted.
• Firewall protection: Multiple layers of security firewalls at the server level.
• Two-factor verification: Additional verification steps in the event of suspicious activity.

While we strive to ensure the highest level of security, it is not always possible to guarantee complete security when transmitting data over the internet. We therefore recommend that you keep your account password confidential and use a strong password.

7. Cookies & Tracking Technology

The gbajr website uses cookies and similar technologies to improve your experience.

7.1 Types of Cookies

• Essential cookies: Required for the platform's basic functions — login sessions, security tokens.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to understand how the platform is used — this helps us improve our service.

7.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

8. Third-Party Services & Gaming Providers

The gbajr platform uses services from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other international gaming software providers. These providers have their own privacy policies and may process technical data necessary to operate their games.

We ensure that all our technology partners follow international data protection standards. However, if you navigate to a third-party website or service, their own privacy policy will apply, and gbajr is not responsible for that.

9. Your Rights

You have the following rights regarding your personal information.

• Right to access: The right to know what information we hold about you and to request a copy.
• Right to correction: The right to request correction of inaccurate or incomplete information.
• Right to withdraw consent: The right to opt out of marketing communications or certain types of data processing.
• Right to close your account: The right to request closure of your account and deletion of relevant data.
• Right to restrict processing: The right to request that data processing be limited in certain circumstances.
• Right to lodge a complaint: The right to submit a complaint about our data management practices.

To exercise these rights, please contact our customer support team. We will respond within a reasonable time after verifying your request. Please note that some data may need to be retained for a specified period due to legal obligations or legitimate business reasons.

10. Data Retention Period

gbajr retains your information in accordance with the following policy.

• Active accounts: Necessary information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a defined period due to legal and regulatory obligations.
• Transaction records: Financial transaction data may be retained for an extended period under financial regulatory requirements.
• Marketing data: Data used for marketing communications is deleted promptly once you withdraw your consent.

Once the defined retention period ends, we securely delete or anonymise the data so that individuals can no longer be identified.

11. Underage Users

gbajr's services are only for individuals aged 21 and above. We do not knowingly collect any personal information from minors.

12. Changes to the Privacy Policy

gbajr reserves the right to update this privacy policy as needed. If any significant changes are made, we will:

• Send a notification to your registered email at least 30 days before the changes take effect.
• Clearly communicate the nature of the changes on the website.
• We will update the date of any changed policy on this page.

If you continue using the platform after changes have been made, you will be considered to have accepted the updated policy. If you do not agree with the new policy, you have the option to close your account.

13. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact our customer support team. Our team is available 24 hours a day, 7 days a week to provide assistance in both Bengali and English.

For specific privacy-related requests, please provide details via email. We will get back to you as soon as possible.